Have you ever felt stuck on a complex DevOps problem at work? Maybe a deployment is failing, a pipeline is broken, or a new tool just isn’t working as expected. You’re not alone. In the fast-moving world of software development and IT operations, professionals often face tricky challenges that can slow down projects and cause stress. This is where having expert guidance can make all the difference.
At DevOpsSchool, we understand these day-to-day struggles. That’s why, beyond our popular certification courses, we offer specialized DevOps Technical Support and On-Job Support services. This isn’t just about fixing a quick bug; it’s about partnering with you to solve problems, enhance your understanding, and boost your confidence right in your work environment. Think of it as having a senior DevOps architect on speed dial, ready to help you navigate any hurdle.
Whether you’re dealing with Continuous Integration and Delivery (CI/CD) issues, cloud migration snags, Kubernetes complexities, or monitoring and logging setups, our team of seasoned experts is here to assist. This blog will explore everything you need to know about this invaluable service—how it works, why it’s beneficial, and how it can accelerate your career and project success. Let’s dive in.
Course & Service Overview: More Than Just Fixes
The DevOps Support Service from DevOpsSchool is designed as a lifeline for IT professionals. The core idea is simple yet powerful: Learning while getting support. When you face a problem, our experts don’t just give you a solution and leave. They walk you through the issue, explain the root cause, and show you the resolution path. This approach ensures you gain practical knowledge that you can apply immediately and in the future.
Our support covers a wide array of modern technologies and practices that are critical in today’s IT landscape:
- Core DevOps & CI/CD: Jenkins, GitLab CI, Azure DevOps, and pipeline design.
- Cloud Platforms: AWS, Microsoft Azure, and Google Cloud.
- Containers & Orchestration: Docker and Kubernetes.
- Configuration Management: Ansible, Puppet, and Chef.
- Infrastructure as Code: Terraform and CloudFormation.
- Monitoring & Logging: Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), Splunk, and Datadog.
- Security Integration (DevSecOps): HashiCorp Vault, SonarQube, and more.
This service is perfect for professionals who are highly skilled but encounter new tools or unexpected issues in their projects. It bridges the gap between existing knowledge and the ever-evolving demands of the industry.
Modes of Support: Choose What Works for You
We offer flexible support options to suit different needs and situations:
| Support Mode | How It Works | Best For |
|---|---|---|
| Phone Support | Direct one-on-one call with an expert for immediate discussion. | Quick, urgent issues needing verbal explanation. |
| Email & Forum Support | Detailed query submission via email or a dedicated members-only forum for written support. | Less urgent, complex issues requiring detailed analysis and documented solutions. |
| Live & Interactive (On-Job Support) | A live screen-sharing session using GoToMeeting or WebEx. An expert connects directly to your environment (with permission) to guide you in real-time. | Complex, hands-on problems, debugging live systems, or step-by-step implementation guidance. |
The Live & Interactive On-Job Support is particularly popular. An expert stays connected with you until the issue is fully resolved, providing real-time coaching that feels like pair programming with a master. This mode ensures you learn the how and the why behind the solution.
Meet the Expert: Rajesh Kumar
The quality of any support service depends entirely on the expertise behind it. The DevOpsSchool Support Program is governed and mentored by Rajesh Kumar, a name synonymous with deep, practical DevOps knowledge.
With over 20 years of hands-on experience, Rajesh is not just a trainer but a practicing Principle DevOps Architect and Manager. His career includes pivotal roles at major global companies like ServiceNow (Netherlands), Adobe Systems, Intuit, and IBM. This isn’t theoretical knowledge; it’s battle-tested expertise from the front lines of software delivery.
Rajesh has personally mentored over 10,000 engineers and helped more than 70 organizations worldwide implement robust DevOps, SRE, and Cloud automation practices. His skill set is incredibly vast, covering everything from Python and Golang to the entire spectrum of DevOps, DevSecOps, DataOps, MLOps, and AIOps tools. This extensive background ensures that the support team he leads can handle virtually any challenge you bring to them.
You can learn more about his impressive journey and philosophy on his personal website: Rajesh kumar.
Why Choose DevOpsSchool for Your Technical Support?
In a market with many options, DevOpsSchool stands out for several compelling reasons:
- Learn-While-You-Solve Model: We prioritize your growth. Our support is designed to be an educational experience, empowering you to become self-sufficient.
- Real-World Expertise: Our mentors are current industry practitioners, not just academics. They face similar challenges in their own projects and bring proven, practical solutions.
- Comprehensive Technology Coverage: From legacy systems to cutting-edge tools, our team’s wide-ranging experience means we can support a diverse tech stack.
- Global Reach, Local Understanding: We provide support to professionals across India, the USA, Europe, and beyond, understanding different workplace environments and project demands.
- Trusted by Corporations: The methodologies and expertise offered have been validated by training and consulting projects for giants like Verizon, Nokia, World Bank, Vodafone, and Barclays. This corporate trust translates into reliable support for individuals.
How to Get Started with Support
Getting the help you need is a straightforward process:
- Reach out to us via call or email with your support query.
- Our team reviews your requirements and may ask for more details.
- Once we are 100% confident in addressing your need, we confirm the service and schedule a time.
- You make the payment, and our expert connects with you at the agreed time to start resolving the issue.
You can begin the process by sending your DevOps Support requirement directly to contact@DevOpsSchool.com or by calling the numbers listed at the end of this blog.
Conclusion
Navigating the complexities of modern DevOps, SRE, and cloud-native technologies doesn’t have to be a solitary struggle. DevOpsSchool’s Technical and Job Support Services offer a practical, expert-backed solution to overcome obstacles quickly and effectively. More than just a troubleshooting service, it’s an investment in your professional capability and peace of mind. By choosing to learn from seasoned experts like Rajesh Kumar and his team, you’re not just fixing today’s problem—you’re building the skills to prevent tomorrow’s.
Ready to tackle your next challenge with confidence? Reach out to DevOpsSchool today and experience the difference that true expert support can make.
Get in Touch with DevOpsSchool:
- Email: contact@DevOpsSchool.com
- Phone & WhatsApp (India): +91 84094 92687
- Phone & WhatsApp (USA): +1 (469) 756-6329